Privacy & Use of Cookies | reliableroofingresolutions.com

(1) Introduction

Reliable Roofing Resolutions Inc., a corporation incorporated under the laws of Ontario, Canada, is committed to protecting the privacy of Individuals who interact with our website, request quotes, or engage our roofing services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).   

(2) Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Property Information: Property address, roof type, size, and condition.
• Project Information: Details of the roofing project, including scope of work, budget, and timeline.
• Financial Information: Payment information (credit card details, bank account information) if required for service payments.
• Communication Records: Records of our communications with you, such as emails, phone calls, and text messages.

We may also collect non-personal information, such as:

• Website Usage Data: IP address, browser type, operating system, referring website, pages visited, and time spent on our website.
• Device Information: Information about the device you use to access our website, such as your mobile device type and operating system.

(3) How We Collect Information

We collect personal information directly from you when you:

• Submit a contact form on our website
• Request a quote
• Schedule a consultation
• Provide information over the phone or in person
• Make a payment for our services
• We may also collect information from publicly available sources, such as property records.

We use cookies and similar tracking technologies to collect information about your website usage. Please see the "Cookies and Tracking Technologies" section below for more details.

(4) How We Use Your Information

We use your personal information for the following purposes:

• Providing Roofing Services: To fulfill your requests for roofing services, including scheduling appointments, conducting inspections, providing estimates, and completing roofing projects.
• Communicating with You: To respond to your inquiries, provide updates on your project, and address any concerns you may have.
• Marketing and Business Development: With your consent, to send you marketing communications, such as newsletters, promotions, and service updates. You can opt-out of these communications at any time.
• Improving Our Services: To analyze website usage data and customer feedback to improve our services and website experience.
• Complying with Legal and Regulatory Obligations: To comply with applicable laws, regulations, and legal processes.

(5) Cookies and Tracking Technologies

We use cookies and similar tracking technologies, such as web beacons and pixels, to collect information about your website usage. Cookies are small text files that are stored on your device.

They allow us to:

• Remember your preferences and settings
• Track website traffic and usage patterns
• Improve the functionality and user experience of our website
• Deliver targeted advertising (with your consent)
• You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.   

(6) Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: To third-party service providers who assist us in providing our services, such as subcontractors, suppliers, and payment processors. These service providers are contractually obligated to protect the confidentiality of your information.
• Professional Advisors: To legal, accounting, and other professional advisors as necessary for the operation of our business.
• Law Enforcement and Regulatory Authorities: To comply with a valid legal request, such as a subpoena, court order, or warrant.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

(7) Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

These measures may include:

• Encryption: Using encryption technologies to protect sensitive data during transmission and storage.   
• Access Controls: Limiting access to your personal information to authorized personnel on a need-to-know basis.
• Regular Security Audits: Conducting regular security audits and vulnerability assessments.
• Physical Security: Implementing physical security measures to protect our offices and equipment.

(8) Your Rights

You have the following rights with respect to your personal information:

• Access: You can request access to the personal information we hold about you.   
• Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You can request that we delete your personal information under certain circumstances.   
• Withdrawal of Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal and contractual limitations.   
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time.
• Cookie Control: You can control the use of cookies through your browser settings.

To exercise any of these rights, please contact us at reliableroofingresolutions@gmail.com.

(9) Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.   

(10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, and regulations. We will post any updates on this page. It is your responsibility to check this page for updates or changes.    

(11) Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:   

Reliable Roofing Resolutions Inc.
(416) 666-9863
reliableroofingresolutions@gmail.com